By: Chris (Admin)

Chris (Admin) — Sat, 09 Jul 2011 15:30:27 +0000

if you haven’t called Verizon FiOs support about your issues, you should, as they have been the best and most knowledgable support team Ive had for consumer broadband, and yours isnt a normal FiOs experience by a longshot. Yeah, I had to change DNS servers, but under no circumstances was the original or alternative DNS server experience a nightmare, nor would I consider my 3G (!) ATT service to even remotely approach the performance, speed, reliability and support I have had with FiOS.

By: John Dodrill

John Dodrill — Sat, 09 Jul 2011 14:55:26 +0000

I can’t speak to Verizon’s 3G but my AT&T phone, tethered to my computer spanks Verizon’s FIOS which problem largely stems from FIOS’ DNS. AT&T is also, to the best of my knowledge, not censoring which sites I visit. For instance, if you have FIOS, try visiting bigbandnet.com For that matter, it took a quite a bit of diligence just to get stationstops.com up on FIOS, even with the 4.2.2.1 and 4.2.2.2 DNS. Google DNS 8.8.8.8 and 8.8.4.4 is a nightmare on FIOS. Furthermore, Verizon’s customer post-subscription customer service amount to some surly ‘lady’ who feels you should pay even more, however, before you subscribe, they’re quite attentive. Verizon’s on-line customer service is there in name only. Leaving them a message may make you feel good. You will likely be quite old before they get back to you. I’m still waiting….

Comments on: Dear AT&T: Customers are Not Idiots

By: Chris (Admin)

By: John Dodrill