I tried to update my wife’s iPhone to iOS 4 yesterday, and failed, will try again tonight. I figured I would document the procedure for others.
Just a note though – I didn’t have this much trouble updating my iPhone to iOS 4, and a lot of people seem to have been able to accomplish it in 15 minutes. I think it has a lot to do with what your sync settings are in iTunes and how often you sync (both of us rarely sync).
Also – my Sprint EVO had a firmware update when I first bought it. I just accepted a notification sent to my phone and it updated over the air in a few minutes.
- Find out on a blog or tweet than an update is available.
- Wait until you get home from work and start the process so it can run overnight when you don’t need your cellphone.
- Bring your iPhone to your computer (the one with the iTunes library your iPhone is synced to)
- Find proprietary USB cable (hint: its probably on your desk at work or in your car)
- Make sure your laptop is plugged into an AC adapter so it doesn’t run out of power in the middle of the firmware update and brick your phone.
- Run software update and update iTunes to new version
- Wait for iTunes to ‘update your media library’
- Connect your phone to your laptop with the proprietary USB cable
- Wait for iTunes to discover your iPhone is connected
- Wait for iTunes to do automatic syncing
- Click on your iPhone icon, navigate to ‘summary’ page on iTunes
- Select ‘Check for Update’
- Select update
- Update tells you you have to transfer all of your purchases to the computer first, as its going to wipe all your data from your phone.
- Wait while a few gigs of apps, and music, and video get transferred back to your computer. (If you run out of disk space on your SSD stop here and ‘figure something out’)
- Run update
- Update will start downloading – eta 3 hours over 25 Mbps FIOS.
- 60% through download, download will fail due to an ‘unexpected error’
- For some reason you have been signed out of your iTunes account, dialog requests that you log back in.
- Log back in
- Attempt to update iPhone again
- Download does not resume but starts over from the beginning, but for some reason now only takes 5 minutes instead of 3 hours.
- iTunes now starts … to backup your entire iPhone. No ETA but progress bar seems to infer ‘forever’
- Go to sleep
- Wake up to find out your laptop ALSO went to sleep – during your backup – which did not complete.
- Go to work
- Come home
- Configure your laptop not to go to sleep
- Start backup over again
- Go to sleep
- Wake up. If something went wrong, go to work, repeat as necessary.
I will update this procedure when I start it over tonight.

3 responses so far ↓
1 Daniel Howard // Jun 22, 2010 at 4:58 pm
Gosh. That is a lot more interesting than Android updates. (Those boil down to “Hey, you want to update? I’ll reboot and you just wait a few minutes okay?” and then a few minutes later it is done.)
-d
2 Chris (Admin) // Jun 22, 2010 at 4:59 pm
Exactly!
3 Lisa // Feb 7, 2011 at 12:43 am
I finally decided to upgrade my iOS tonight and couldn’t help but laugh repeatedly at your update story. See I AM doing it right because it is going JUST LIKE THAT. ; )
Good, whew, I thought I was doing it wrong.
LOL
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